My research interest revolves around appreciation of complexity of healthcare organisations whereby outcomes are often emergent and dynamic in nature. I am particularly interested in understanding system resilience employing a systems approach, to understand why decisions made sense at the time and what resilience characteristics are beneficial for patient safety.

Healthcare related harm has failed to reduce significantly over the last three decades. Resilience in healthcare provides a proactive lens to learn from when things go right, equally. I hope that my research into characteristics of system resilience in an environment ripe with uncertainty and complexity, can contribute towards operationalisation of resilience, for a safer healthcare system, for the 21st century.

The outputs of this research may be of interest to healthcare leaders, multi-disciplinary healthcare staff, managers, patients and their family, carers, academics, policy makers and the government.