My project will entail an exploration of Welsh passenger’s experiences as they engage with Transport for Wales’s (TFW) services, an analysis of how these experiences relate to activites of co-creation and a final evaluation of how TfW can systematically support passenger engagement through leveraging co-creation.

The project aims to create a systematic framework designed specifically around the experiences of Welsh passengers to create a sustainable approach for TfW to leverage co-creation and increase passenger engagement with its services.